Our Commitment to Quality
At Zero Machining, our core principle revolves around unwavering dedication to quality and compliance. With an expert team, state-of-the-art technology, and stringent inspection processes, we ensure precision and excellence in every project. Adhering strictly to industry regulations and best practices, we go above and beyond to surpass customer expectations and deliver superior products. Your trust in our services is paramount, and we take immense pride in upholding our commitment to maintaining unmatched levels of quality and compliance at Zero Machining.
What to expect with every part
Additional traceability and compliance documentation can be provided upon request
Dimensional Inspection Report
Quality Processes
As part of our commitment to quality, we have multiple processes built into our quality management system to guarantee top quality products
Quality Management System
Our compliant Quality Management System is a robust system that ensures all parts leaving our dock are compliant. We rely on industry standard processes such as CAPA, Process Validation, Non-conformance analytics & Statistical Process Control (SPC).
Inspection Plans
In order to guarantee quality and compliance for our customers, our experienced team will implement standardized or customized sampling & inspection plans.
Customized Testing
Regardless of the complexity and novelty of your electronic products, our experienced team can develop customized testing processes and fixtures to automate testing to satisfy your product requirements.
What the certifications actually mean
Worth being precise about, because a lot of suppliers are not
Whose certificate it is
The ISO 9001:2015 and ISO 13485:2016 certificates belong to the facilities where your parts are produced, not to Zero Machining. We do not hold certifications in our own name and we will not tell you otherwise. What you get is production inside an audited quality system, and a partner who is accountable for the result.
What ISO 9001:2015 covers
A general quality management standard. It governs how process changes are controlled, how non-conformances are recorded and corrected, and how consistency is maintained between the first part and the five hundredth. It is a statement about process discipline rather than about any single part.
What ISO 13485:2016 adds
The medical device standard. It layers on stricter requirements for traceability, risk management, design controls, and record retention. If you are building a device, this is usually the one your own auditors will ask about.
What we do not claim
We hold no ITAR registration and no AS9100 certificate. If your program requires either, say so early and we will tell you plainly whether we can support it rather than finding out at the wrong moment.
Documentation you can request
Ask at quote stage rather than after delivery, because some of it has to be planned into the run
Material certificates
Mill certification tracing the stock back to its heat or lot number, confirming alloy and chemistry. Standard for aerospace and medical work, and worth requesting any time material substitution would be a problem. Material options are listed under services.
Dimensional inspection reports
Measured results against your drawing dimensions rather than a pass or fail stamp. Ballooned drawings and first article inspection to AS9102 format can be provided when the program calls for it.
Certificates of conformance
A signed statement that the parts were produced and inspected to the drawing and purchase order requirements, including any specified finishes and processes.
Further traceability
Process certifications for plating, anodizing, heat treatment, and welding, along with lot traceability where your quality system requires it. Tell us what you need and we will confirm what is achievable before you commit.
Common questions
Can I audit the facility where my parts are made?
Ask and we will arrange what we can. Audit access depends on the facility and on the nature of the work, so we would rather have that conversation early than promise something we cannot deliver.
What happens if a part is out of tolerance?
You hear about it from us before it ships. Non-conforming parts are recorded and handled through the quality management system rather than quietly reworked, and we will tell you whether the sensible answer is rework, remake, or a deviation request for your approval.
Do you inspect every part or a sample?
It depends on the part, the quantity, and what you need. Sampling plans are standard for larger runs and full inspection is normal for small quantities of critical parts. We agree the inspection plan with you rather than assuming, and custom plans are available when the standard ones do not fit.
Can you work to our quality system requirements?
Usually. Send your supplier quality requirements with the RFQ. If something in them is outside what we can support, you will hear that up front rather than after the purchase order.
ISO 13485:2016 Medical Devices, Quality Management Systems
ISO 9001:2015 Quality Management Systems
Zero Machining production is performed in facilities certified to the standards above.